IT Governance & Service Management

IT Governance & IT Service Management ensure that IT operations are aligned with business priorities, while delivering reliable, auditable, and efficient services.
Nathan De Jesus helps organizations structure their IT environments using COBIT and ITIL frameworks to support compliance, performance, and cross-team clarity.

Key Benefits

• Strategic Alignment: Connect IT decisions with business goals.

• Service Reliability: Standardize workflows, reduce incidents.

• Audit-Ready Compliance: Meet ISO 27001, GDPR, and ITSM controls.

When to Consider It

• Scaling IT Operations: Your business is growing faster than your IT structure.

• Unclear Roles: Processes and responsibilities are misaligned.

• Audit Preparation: You’re facing ISO, GDPR, or ITIL-based evaluations.

Frameworks & Tools

ITIL · COBIT · ISO 27001 · RACI · Service Desk Models · KPI Dashboards