Change Enablement & Cybersecurity Awareness
Client: CSI Copy Serv'Info (internal + B2B clients)
Industry: IT Services / VoIP / SME Support
Role: Digital Transformation Consultant
Context
CSI delivered IT and VoIP solutions to SMEs across industries such as logistics, real estate, and legal services. Ensuring successful adoption required onboarding both external clients and internal teams (technicians and sales), each with varying levels of technical fluency. The challenge was to drive adoption while translating technical tools into clear business value.
Objective
Accelerate the adoption of new digital tools and foster a strong cybersecurity culture. This was achieved through tailored coaching sessions, hands-on training, and communication strategies adapted to diverse audiences—both end users and internal teams.
My Actions
Delivered personalized training to 100+ clients, employees, and executives (VoIP, cloud tools, cybersecurity).
Led training for internal teams: technicians, presales, and commercial staff—bridging technical and business language.
Conducted onboarding and coaching sessions to reduce resistance and ensure smooth tool adoption.
Deployed cybersecurity awareness campaigns focused on usage best practices and digital hygiene.
Results
Achieved 90%+ user adoption of new tools.
Notable drop in support requests after training sessions.
Increased client satisfaction through smoother onboarding and improved self-sufficiency.