Operational Excellence Lean Management
Client: Mid-sized logistics company
Industry: Supply Chain / Operations
Role: Lean Consultant & Project Lead
Context:
A mid-sized logistics company was facing delays and inefficiencies across its warehouse operations. Excessive wait times, inconsistent processes, and lack of ownership were driving customer dissatisfaction and inflating operational costs.
Objective:
Reduce process waste, accelerate service delivery, and boost operational reliability through structured Lean and Six Sigma initiatives.
My Actions:
Conducted full workflow diagnostics using SIPOC, 5 Whys, and root cause analysis
Defined an actionable improvement roadmap using DMAIC methodology
Led redesign of warehouse processes (Kanban boards, team roles, prioritization flow)
Delivered targeted training to staff on Lean thinking and continuous improvement
Results:
27% improvement in average resolution time
40% reduction in error rates across fulfillment operations
Recognized internally as a model for continuous improvement replication